On 11 March 2020, the Prime Minister, the Hon. Scott Morrison MP, announced new bulk-billed telehealth items to ensure that Psychologists could continue to offer support to clients during the COVID-19 crisis. Telehealth can be conducted either via our very easy to use telehealth video-conferencing platform or if you are unable to access a device we can also do phone appointments.

If any of our Psychologists are isolated due to suspected or confirmed COVID-19 we will be able to continue to provide mental health services to our clients during the period of their isolation.

We can also provide telehealth to the following groups of clients;

Vulnerable/isolated patients are those where at least one of the following apply:

a) people isolating themselves at home on the advice of a medical practitioner or in accordance with home isolation guidance issued by the Australian Health Protection Principal Committee (AHPPC);
b) people who meet the testing guidelines for COVID-19;
c) people aged over 70;
d) Aboriginal and Torres Strait Islander people aged over 50;
e) people with chronic health conditions or who are immunocompromised; and
f) parents with new babies and people who are pregnant.


Further information available from –…/news-2020-03-01-latest-news-M…

If you would like to learn more about these options or to book your appointments using telehealth please contact our wonderful reception team who will be happy to take the time to determine if you are eligible and talk you through the process. You can ring on (07) 3349 5511 or email



Benchmark Psychology are passionate supporters and advocates for our fellow health professionals and we recognise that this newly declared COVID-19 pandemic will be especially difficult for those on the frontline.

To throw our support behind our colleagues a large number of our psychologists will be immediately offering bulk-billing services to health professionals. This will be available to the following groups;

  • General practitioners
  • Paediatricians
  • Practice nurses
  • A&E doctors and nurses
  • Any health professionals working in fever clinics, respiratory wards or any other specialist roles that will have high contact with COVID-19 cases

Others will be considered based on an individual basis and this initiative will continue for the next 6 months and reassessed in September 2020. We are also well set up to conduct these appointments via telehealth if requested.

If you would like to know more about this or book an appointment with one of our Psychologists please ring the practice on (07) 3349 5511.