Ethics for Psychology Administrative Staff

  • Author: Dr Rebecca Frost
  • Level: Introductory
  • Study time: 6-8 hours
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Supporting Safe and Compliant Services

Administrative staff play a vital role in psychology services.
From handling confidential information to managing client communication, your work directly affects privacy, professionalism, and ethical practice.

This course provides clear, practical guidance to help administrative staff understand their responsibilities when working with psychologists and how to support safe, compliant services.

Designed specifically for psychology settings, the course explains what the Code of Conduct for Psychologists in Australia means for everyday administrative work.

Who This Course Is For

This training is suitable for administrative staff working in:

  • private psychology practices
  • hospitals and community services
  • schools and universities
  • government and not-for-profit organisation


It is ideal for receptionists, intake staff, practice managers, and administrative assistants supporting psychologists.

What You’ll Learn

In this course you’ll learn how to:

  • protect client privacy and confidentiality
  • manage records safely and accurately
  • maintain professional boundaries with clients
  • support inclusive and respectful services
  • respond appropriately to difficult or ethical situations
  • understand how your role supports psychologists to meet the Code of Conduct


The focus is practical, realistic situations administrative staff encounter every day.

Team Training for Psychology Services

Many psychology practices enrol their entire administrative team in this course as part of onboarding or compliance training.

Training your team together helps ensure:
  • consistent handling of confidential information
  • clear administrative procedures
  • reduced risk of privacy breaches or complaints
  • confidence when managing difficult situations

Course Lessons

created by

Dr Rebecca Frost,
Clinical Psychologist

Rebecca is a Clinical Psychologist and former group practice owner who now trains psychology professionals in ethics, compliance, and governance.

She has extensive experience supporting both psychologists and administrative staff to build systems that protect clients and meet professional standards.
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